Accountancy
171
Agriculture, Fishing
3
Finance, Insurance
110
Call Centres
0
Catering & Hospitality
128
Construction, Property
131
Customer services
77
Defence/Armed Forces
67
Education
5
Electronics
70
Engineering, Manufacturing 174
Graduate, Trainees
62
Healthcare & Nursing
103
Human resources
78
IT & Internet
877
Legal
73
Management consultancy 63
Marketing, Advertising, PR 75
Media, Creative
12
Non-profit, Charities
0
Public sector & Services
17
Recruitment sales
98
Retail, Wholesale
55
Restaurant & Food Service 6
Sales
157
Science
23
Secretarial, Administration 48
Security
0
Senior appointments
8
Telecommunications
4
Transport, Logistics
12
Travel, Leisure, Tourism
43
Other
67
| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
|
Section: Retail, Wholesale Vacancy 2265 |
| Post:Live Online Support Agent |
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
London
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| The announcement text: |
KTPA conducts live classroom courses over the web. This is a new and growing segment of our business.
The primary goal of a Live Online Support Agent is to provide online, in class support service to Kaplan customers. The Support Agent for Live Online will be the main point of contact for our Live Online products. In addition, the Agent will significantly overlap with our general technical support and student services teams.
The ideal candidate must become the expert and must take ownership of Live Online service and support. While achieving these goals, the Account Manager must provide outstanding customer service to all Kaplan students and employees in an efficient, timely, professional and courteous manner.
Responsibilities:
Service all customers contacting Kaplan`s Customer Care Center in a caring and professional manner.
Monitor ongoing Live Online class sessions to ensure smooth service delivery.
Report to management on a regular basis any issues encountered while servicing customers.
Accurately troubleshoot and process all service requests related to Live Online as well as traditional customers.
Suggest best practices and policy changes to CCC management based on student interactions.
Make out-bound calls to enrolled Kaplan students in an attempt to address service concerns or collect customer intelligence.
Be the Live Online subject matter expert and provide support to the General Customer Service Team as required.
Other Responsibilities:
All tasks and responsibilities are not necessarily listed above. All Account Managers are expected to transcend the documented scope of their jobs, if required, to achieve the stated goals of the operation.
Requirements:
Bachelor’s Degree
Strong customer service ability
Excellent communication skills, both oral and written
Ability to adapt to changing job requirements and responsibilities.
Strong computer and the internet acumen
Prior experience with Kaplan`s service or sales departments.
Strong organizational and multi-tasking skills
Willingness to work non standard work hours
Willingness and ability to work from home
Click here to apply!
Kaplan Test Prep is an Equal Opportunity Employer
Compensation: Salary
Principals only. Recruiters, please don`t contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
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| Contact information |
| Employer: |
Advanced International Translations
|
| Email: |
tammyperkins@colganair.com.
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| Phone: |
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Publication date: 2009-12-13 09:52:27
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